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RepliGo Professional 2.0 for BlackBerry - User Guide
 
Introduction
System Requirements
Installation
Using RepliGo Professional 2.0
Troubleshooting
Contact Support
   
 
 
Introduction
RepliGo Professional enables desktop quality viewing of email attachments such as Adobe® PDF, Microsoft® Office, Corel® WordPerfect®, OpenOffice, faxes and photos. Version 2.0 allows you to upload personal documents to an online account and subsequently view, organize, fax, print and email them from the BlackBerry. The integrated fax service provides document sending to over 25 countries worldwide or printing to a nearby fax machine. Documents can also be printed to an HP compatible printer using Bluetooth wireless technology. New navigation features allow hyperlink access from documents to the BlackBerry browser, email and phone applications.
 
 
System Requirements
BlackBerry 7100 Series, 7200 Series, 7500 Series, 7700 Series, 8100 Series (Pearl), 8300 Series (Curve), 8700 Series, 8800 devices with OS version 4.0 and above
An HTTP connection to the wireless service which can be accomplished in one of three ways:
BlackBerry Enterprise Server with Mobile Data Services (MDS) enabled
BlackBerry Internet Service if supported by your wireless carrier
Direct TCP connection if supported by your wireless carrier
Over a WAP gateway if supported by your wireless carrier
BlackBerry 8100 Series and 8700 Series devices are highly recommended for printing. Other devices with OS 4.0 or higher will print, however you may experience slow performance.
   
Note: If your device is part of a BlackBerry Enterprise Server (BES) environment, your settings must allow for proper permissions for installing third-party applications and services. Check with your IT or network administrator if necessary.
 
 
Installation

RepliGo Professional can be downloaded and installed over-the-air (OTA) directly to your BlackBerry. You can set up a trial account or purchase a subscription from within RepliGo Professional once it is installed to your BlackBerry.

You can enter the following address in the browser ON YOUR BLACKBERRY to download RepliGo Professional to your device:
http://repligo.net/rp/

If your BlackBerry browser does not support redirects, try this: http://repligo.net/home/download/RepliGoProInternet.jad
You can forward the above link to your BlackBerry.

Once installed, open RepliGo on the BlackBerry and choose New Account from the menu. Then follow the onscreen instructions to set up a new trial account or choose Buy Now. You can also purchase online.

UPGRADING NOTES:
If you have RepliGo Professional PERSONAL OR CORPORATE Editions you MUST uninstall this version before installing version 2.0.
If you have RepliGo Professional Internet Edition, you can install version 2.0 over the top of your existing installation.

To determine your version, open RepliGo and choose About from the menu.

If you are an existing subscriber and need to download the software to your device, use the link above. Once installed, open RepliGo on the BlackBerry and choose Options. Enter your existing username and password and select Log In from the menu.

 
 

Using RepliGo Professional 2.0

1.
Viewing email attachments and documents
2.
Uploading documents to your online account
3.
Emailing documents
4.
Faxing documents
5.
Printing to HP Bluetooth printers
6.
Using hyperlinks
   
   
  1. Viewing email attachments and documents
  An email with a supported attachment type is received on the BlackBerry.
   
 

After receiving an email with an attachment on your BlackBerry, choose "Open with RepliGo" from the menu. (Figure 1) The attachment will be processed by the RepliGo server and sent to your device. You can then open the menu to select from several options. (Figure 2)

    
Figure 1   Figure 2
   
 
Whole Page:
View a thumbnail view of the current page. Keyboard shortcut: Alt+1


Figure 3
 
Read:
Flow the text and graphics to fit the screen for easy reading. Keyboard shortcut: Alt+2


Figure 4
 
Zoom:
View the current page using multiple zoom levels which allow for optimal viewing. Keyboard shortcuts:
Alt+3, Alt+5 to zoom in, Alt+4 to zoom out


Figure 5
 
Bookmarks:
View bookmarks (if available) and use them for document navigation.


Figure 6
 
Download:
Retrieve pages that have not yet been converted and downloaded.


Figure 7
 
Tags:
Associate words with specific documents for ease of categorizing, searching, or sorting.


Figure 8
 
Properties:
View information regarding the current document such as creation date, page count, size, and tags.


Figure 9
 
Options:
Maintain your account information, display preferences, and connection settings.


Figure 10
   
   
  2. Uploading documents to your online account
 

RepliGo Professional allows you to upload up to 500MB of documents to the RepliGo.net servers for archiving and wireless access. You can access the documents from the Saved screen within RepliGo on the BlackBerry. From there you can view, fax, print, email, tag, and manage the documents.

You simply log into your account at www.repligo.net and click on My Account. Click on the Manage button under My Documents. (Figure 11)

Figure 11
   
  From the Home screen open RepliGo and the Saved document list will be displayed. Choose Refresh from the menu and the document list will synchronize with the documents uploaded to your RepliGo.net account. (Figure 12)


Figure 12
   
  3. Emailing documents
 

You can email documents directly from within RepliGo to any email recipient. Select a document and choose the Send To menu item, then select Email Recipient. (Figure 13)

The original document is placed into a new email as an attachment. (Figure 14) Fill in the subject and message body and select Send from the menu.

    
Figure 13   Figure 14
   
  4. Faxing documents
 

You can fax documents directly from within RepliGo to any fax number in over 25 countries. Select a document and choose the Send To menu item, then select Fax Machine. You can also fax while viewing a specific document. (Figure 15)

The original document is faxed to the number specified. You can specify which pages to fax and also whether to include the Page Header or a Cover Page. (Figure 16) Fill in the information and select Send from the menu.

TIP: You may also fax documents to a nearby fax machine as a method of printing a hard copy of the document.

    
Figure 15   Figure 16
     
The following countries are supported:
United States
Australia
Austria
Belgium
Canada
China
Denmark
Finland
France
Germany
Hong Kong
Iceland
Ireland
Italy
Japan
Liechtenstein
Mexico
Netherlands
New Zealand
Norway
Singapore
South Korea
Spain
Sweden
Switzerland
Taiwan
United Kingdom
Venezuela
 

IMPORTANT NOTE:
A limit of 20 pages per month is allowed. A page is considered a single page that transmits in less than 1 minute. Pages that take over a minute to transmit are considered 2 pages, over 3 minutes, 3 pages, etc. Cover pages are considered pages.

An email will be sent notifying you if you are about to exceed the limit.

You will receive an email confirmation from RepliGo.net for each fax sent.

Contact sales@cerience.com if your faxing needs are greater than the limitations outlined above.

   
  5. Printing to HP Bluetooth printers
 

You can print documents directly from within RepliGo to any Hewlett-Packard PCL 3 compatible Bluetooth enabled printer. More information about supported printer is available here.

Select a document and choose the Send To menu item, then select Bluetooth Printer. (Figure 17) Make sure that you have established a Bluetooth partnership between your BlackBerry and the printer and that Bluetooth is ON for the printer and the BlackBerry device.

You can specify which pages to print and also whether to print in Black & White, Grayscale, or even Color. (Figure 18) Fill in the information and select Print from the menu.

    
Figure 17   Figure 18
     
The following printers are known to work with RepliGo and a USB Bluetooth Dongle:

HP:
Photosmart C6180
Photosmart C7180
Photosmart D7160
Photosmart D7360
Photosmart 8750
DeskJet 460
DeskJet 990
DeskJet 6940
DeskJet 6980
OfficeJet 6300
OfficeJet 7310
OfficeJet 7410

NOTE: This is not a complete list of printers that will work with RepliGo. Any HP PCL 3 compatible printer that is enabled with a Bluetooth connection should work. More information about supported printer is available here.

   
  6. Using Hyperlinks
 

Live hyperlinks inside documents allow you to launch the BlackBerry browser to visit a web page, send a message to an email address, or make a phone call from a document — all with one-click.

Simply scroll over a hyperlink, email address, or phone number and open the menu. The appropriate action is listed. Select the menu item and the appropriate BlackBerry application loads. (Figures 19 - 21)

    
Figure 19   Figure 20
     
   
Figure 21    
   
  7. Troubleshooting
1. Connection Error 400:
This error is caused by server configuration settings that restrict the RepliGo Professional connection. This could be due to your organization’s BlackBerry Enterprise Server policies or MDS configuration or your network’s settings. Check with your IT or BES Administrator to allow this connection.
   
2. Set up existing account on a new BlackBerry:
You can enter the following address in the browser ON YOUR BLACKBERRY to download RepliGo Professional to your device:
http://repligo.net/rp/

If your BlackBerry browser does not support redirects, try this: http://repligo.net/home/download/RepliGoProInternet.jad
You can forward the above link to your BlackBerry. Once installed, open RepliGo on the BlackBerry and choose Options from the menu. Then enter your existing RepliGo username and password and select Log In from the menu. If you cannot remember your username and/or password, contact support.

   
3. Printing to an HP460 over Bluetooth:
There have been reports of occasional failures printing to the HP460 using the HP CB004A Bluetooth adapter card. This issue appears to be resolved by using the HP BT450 USB Bluetooth adapter.

More information about supported printer is available here.

   
4. Upgrading to version 2.0:
If you have RepliGo Professional PERSONAL OR CORPORATE Editions you MUST uninstall this version before installing version 2.0.
If you have RepliGo Professional Internet Edition, you can install version 2.0 over the top of your existing installation.

To determine your version, open RepliGo and choose About from the menu.

   
5. Cannot remember username and/or password:
Please contact support if you cannot remember your username and/or password. While our staff cannot see your password in the system because it is encrypted, we can reset your password. Once it is reset and you are able to log in, you can log into your account at www.repligo.net and update the password. Remember to update the password in RepliGo on the BlackBerry as well. To do so, open RepliGo and choose Options from the menu. Update the password field with the new password and select Log In from the menu.
   
6. More information in the FAQs:
If you still have questions or need assistance, please visit the FAQs page.
   
   
  8. Contact Support
 

Please contact support via email at support@cerience.com. Our support staff will respond within one business day.

For sales enquiries, contact our Sales Department at sales@cerience.com

For RepliGo Server product and sales information, click here.

   
   
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